Terms and conditions
GENERAL INFORMATION
Interiør A/S
CVR: 27921124
Højmarksvej 34, 8723 Løsning, Denmark
kundeservice@interiorshop.dk
Tel: +45 75 89 33 95
DELIVERY AND TERMS AND CONDITIONS
Terms and conditions for private customers and companies, including institutions.
Purchasing
The purchase is valid as soon as you, as the customer, place an order.
We reserve the right for force majeure.
Prices and Contracts
All prices include 25% VAT, unless otherwise stated. Prices are valid only within the borders of Denmark, excluding the Faroe Islands and Greenland. All contracts are concluded in Danish.
Sales in General
Orders are shipped within 1 to 4 business days. Exceptions are made for items marked as "special order" with longer delivery times. The usual delivery time is 8-12 weeks for these items. Normal delivery time to addresses in Denmark is 1-3 business days after dispatch. All items are shipped via GLS or PostNord. Please note that GLS does not deliver packages over 20 kg to upper floors. Larger furniture items are delivered by our own vehicle or furniture transport, with delivery arranged accordingly. For orders under 700 DKK, a fee of 39 DKK is added.
For items made according to your specifications or clearly personalized, a 50% prepayment will be required before the order is processed. The right of withdrawal and return are void for special orders.
Delivery:
Indoor Delivery
When purchasing indoor delivery, your items will be delivered to the agreed location on the address, provided there is clear access. Please ensure that the furniture can pass stairwells, door openings, entrances, etc. If we are unable to deliver due to space restrictions, we will retain the shipping fee and charge a new shipping fee for return or re-delivery. Please note that, for legal reasons, our drivers are not allowed to remove their shoes during delivery. We recommend covering the floor, which should be done before the drivers arrive.
Curbside Delivery
Your order will be shipped from our warehouse on Thursday in the confirmed delivery week. Once customer service has confirmed the delivery week, you will receive an email with the shipping date. The courier will deliver within a 4-hour time frame, and you will receive an SMS with the time window the day before delivery. Delivery will be made to the curbside, and the driver will contact you 30 minutes before delivery and will knock/ring the bell upon arrival.
If you are not at home, the driver will return the item, and you will be contacted for a redelivery, which will incur an additional charge of 149 DKK. Changes in delivery days may occur due to holidays and busy periods.
Address Changes:
If an address change or delivery time change is required, please contact Interiorshop.dk customer service as soon as possible. You will be charged 149 DKK for changes made after the booking has been confirmed on Wednesday in the delivery week.
Shipping Prices – Denmark
Small shipments:
Free shipping on orders over 699 DKK
GLS parcel shop – 39 DKK shipping for orders under 699 DKK
GLS delivery – 39 DKK shipping. (Free for orders over 2000 DKK)
GLS delivery to businesses – 39 DKK for orders under 699 DKK
Delivery to non-bridge islands: 199 DKK (Free over 999 DKK)
Large shipments (e.g., furniture) are sent by furniture transport to the curbside.
Weekday delivery from 8 AM to 9 PM - Free shipping
Weekday delivery from 8 AM to 2 PM - 199 DKK
Weekday delivery from 11 AM to 5 PM - 199 DKK
Weekday delivery from 3 PM to 9 PM - 199 DKK
Weekday delivery including indoor delivery by 2 persons from 8 AM to 2 PM - 399 DKK
Weekday delivery including indoor delivery by 2 persons from 11 AM to 5 PM - 399 DKK
Weekday delivery including indoor delivery by 2 persons from 3 PM to 9 PM - 399 DKK
Delivery to non-bridge islands: Weekday delivery from 8 AM to 9 PM - 499 DKK (Free over 19,999 DKK)
Cancellation
If you wish to cancel or annul an already placed order, it should generally be done in the same manner as the order was placed. Alternatively, you can send an email to kundeservice@interiorshop.dk with the subject "Cancellation". Include the time of order and the order number. If you received an order confirmation by email, you can return it to the sender with "Cancellation" in the subject line. Cancellation should be made before 4:00 PM on the same day the order was placed.
Order Confirmation
Interiorshop keeps the order confirmation after it has been sent to the customer.
Payment
When you order items from Interiorshop.dk, we will send you an order confirmation by email as a confirmation that the order has been received. You will then receive an email when the item is shipped. When paying by credit card, the payment will be processed as soon as the item is shipped.
Possible payment methods at Interiorshop:
ViaBill
Visa
Mastercard
Maestro
JCB
EAN invoicing (only for public businesses)
Anyday
With Anyday, you can pay over 4 months. You pay the first installment when the item is delivered, and the remaining balance is paid over the next 3 months. Simply choose Anyday as the payment method. If you do not have an Anyday account, you will be directed to approval and registration before completing your purchase. Anyday is free for you as long as you pay on time.
Amount Reservation
If you pay with an international payment card, the amount will be reserved immediately. The funds are reserved on your card or account until:
We charge the amount when we ship the item, or
The funds are released according to the agreement with your card issuer.
You can read more about the rules for your specific card with your card issuer.
We do not charge card fees.
The amount is only charged to your card when the item is shipped.
ViaBill
When purchasing with ViaBill, you will first receive your items. Then, you need to pay your monthly installment on the same date each month.
If you do not pay on time, a fee will be charged. If you regret your purchase, the payment agreement with ViaBill will be canceled.
Read more here: https://viabill.com/dk/legal/viabill/
Gift Cards
Discount codes cannot be used for gift card purchases.
CANCELLATION AND COMPLAINT RIGHTS
Right of Withdrawal
As a consumer, you have a 30-day right of withdrawal when shopping with us.
The 30-day withdrawal period starts from the day you physically receive the item. If you ordered multiple items in one order, which are delivered in several shipments, the withdrawal period applies from the day you receive the last item. You must notify us within 30 days of receiving the goods if you wish to cancel your purchase. The notification must be sent to kundeservice@interiorshop.dk or by using our withdrawal form. In your message, you must clearly state that you wish to exercise your right of withdrawal. You cannot cancel your purchase by refusing to accept the goods without informing us.
Partial Cancellation of Purchase
If you have purchased several items, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.
Returns
You must return the order to us without unnecessary delay and no later than 14 days after you notified us that you wish to cancel your purchase. You are responsible for the direct costs of returning the goods. You bear the risk of the goods from the time of delivery. If you use return labels from Interiorshop.dk, 39 DKK will be deducted from the refund for each return shipment. For furniture and larger shipments that cannot be returned via standard shipping, please contact customer service, and we can provide an estimate for a reasonable return shipping price.
The return shipping costs for these items are expected to be a maximum of 995 DKK.
The absence of the original packaging will result in a depreciation of the product's value. To ensure a full refund, it is recommended that the item is returned in its original packaging, which has not been damaged or taped.
No Right of Withdrawal
For items made according to your specifications or clearly personalized.
Condition of the Item When You Return It
You are only liable for any depreciation of the product’s value caused by handling other than what is necessary to determine its nature, characteristics, and functioning. In other words, you can try the item in the same way as if you were trying it in a physical store, but you must not actually use it.
If the item has been used beyond what is described above, we consider it used, meaning that upon cancellation, you will only receive a partial refund or no refund, depending on the product's commercial value, and in some cases, it may mean you will only get back the shipping costs.
Refund of the Purchase Amount
If you cancel your purchase, you will receive the amount you paid to us back. In the case of depreciation for which you are responsible, this will be deducted from the purchase amount. If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not extra costs incurred from choosing a delivery method other than the cheapest standard delivery we offer), without undue delay and in any case no later than 14 days from the date we received notice of your decision to cancel this agreement. We will process the refund using the same payment method you used for the original transaction.
We can withhold the refund until we have received the item back, unless you have provided proof of returning it.
If you cancel, the item must be sent to:
Interiør A/S
Højmarksvej 34, 8723 Løsning
Denmark
You can also cancel the purchase by giving clear notice and delivering the item in person to the above address, by prior agreement. (The package must not be left outside).
We do not accept packages without delivery or packages sent by cash on delivery.
You can conveniently use our return portal and pay 39 DKK for return shipping: Click here to open the return portal
(Note that 39 DKK will be deducted from your refund for each return label used)
Right to Complain
As a consumer, you have a 2-year right to complain, meaning you can have the product repaired, exchanged, refunded, or receive a price reduction, depending on the situation. This is, of course, contingent on the complaint being justified.
If the product unexpectedly breaks during the complaint period, and the complaint is justified, it will be repaired free of charge at our or the manufacturer’s workshop. Damage caused by user errors, mishandling, modifications, or gross misuse is not covered by the right to complain. This includes changes to the power supplied to any relevant component. Interiorshop.dk cannot be held responsible for indirect consequential damages caused by products sold by Interiorshop.dk, unless this follows directly from Danish law. Further procedures for complaints can be found in the Danish Sale of Goods Act.
You can open a complaint case here: https://app.claimlane.com/c/interiorshop – please provide a good description of the issue, along with pictures of the defect. This will allow us to process your complaint case more quickly.
Using the Right to Complain
Complaints regarding faults and defects must be reported to Interiorshop.dk within a reasonable time after the defect is discovered. If you complain within two months after the defect is discovered, the complaint will always be considered timely. Therefore, we always encourage our customers to check the products upon receipt. In case of visible transport damage, such as dents and scratches on the packaging, which cause faults and defects to the product, please complain as soon as possible, ideally within 3 business days, with necessary details and pictures.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in secure packaging, and remember to get a receipt for shipping so we can refund your shipping costs.
The customer is strongly encouraged to provide a statement about the product's defect or fault when making the complaint, as failure to do so may extend the troubleshooting process. The customer can file a complaint by returning the defective item by mail to our address. Items not covered by the right to complain will incur a charge corresponding to Interiorshop.dk’s costs for returning the item. Items returned by cash on delivery or sent without postage will be refused by Interiorshop.dk.
Proper Return
All products returned to Interiorshop.dk must be properly packed. Interiorshop.dk recommends that the item be returned via PostNord or GLS, and that the item is sent as a parcel. This way, the package can be tracked, and it removes any doubt about whether the item has been delivered to Interiorshop.dk. Furthermore, the customer has the option to track the package if delivery has not taken place.
The absence of the original packaging will result in a depreciation of the product's value, so to ensure a full refund, it is recommended that the item be returned in its original packaging, without damage or tape.
Return Address
Please return all items to:
Interiør A/S
Interiorshop.dk
Højmarksvej 34
8723 Løsning
Denmark
Returned Items That Are Not Defective
When a customer returns defective or incorrect items to Interiorshop.dk, and no defect is found as defined and stated by the customer, the item will be returned to the customer. Interiorshop.dk reserves the right to charge for shipping costs by cash on delivery if no credit agreement is in place. If accessories are included, the quantity and product description must be provided. Items should be returned with a copy of the invoice showing the purchase date of the complained product, as the item will otherwise be put aside until the invoice copy and possible defect report are received.
Complaints
If, as a consumer, you wish to complain about your purchase, please contact kundeservice@interiorshop.dk. If we are unable to find a solution, you can send a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk
To be able to complain, the product or service you are complaining about must have cost at least 1,110 DKK and no more than 100,000 DKK. A fee will be charged to process the complaint.
When shopping at an e-marked webshop, you can have your case handled free of charge by the e-marked service, regardless of the amount. Read more here.
If you reside in another EU country than Denmark, you can complain to the EU Commission’s online complaint portal here - http://ec.europa.eu/odr.
PriceRunner - Purchase Guarantee
As a member of PriceRunner, your purchase is covered up to 50,000 DKK if a problem arises with your purchase. The purchase guarantee is free for you as a consumer and applies to all purchases when you shop with us.
Even if you are not already a member of PriceRunner and accessed our website through them, your purchase can still be covered by the Purchase Guarantee. All you need to do is register within one hour of your purchase. Becoming a member costs nothing and takes less than three minutes! Get PriceRunner Purchase Guarantee today.
With the PriceRunner Purchase Guarantee, you will be compensated for a damaged item, if delivery fails, if an item is missing at delivery, or if the item is incorrect or defective. For the Purchase Guarantee to apply, it is necessary that the order is addressed to you personally.
You will only be compensated for the direct financial loss you have suffered, including acquisition costs and shipping expenses. The purchase guarantee does not cover compensation for other direct or indirect costs, loss of value, or lost revenue.
On PriceRunner, you will find a list of categories that are excluded from the guarantee, as well as the applicable conditions.
The purchase guarantee aims to make online shoppers more secure. We are proud to be one of the selected stores that are part of the guarantee. On PriceRunner’s website, such stores are marked with the Purchase Guarantee symbol next to their name.
Privacy Policy
The following explains how Interiør A/S, Højmarksvej 34, 8723 Løsning, uses the personal information you provide or share.
Collection of Personal Information
The personal information we collect includes, among other things, your name, email address, address, phone number, and other identification details. These details are used to enter into an agreement, and we do not collect any information without your consent.
Use of Personal Information
We register your personal details to be able to deliver the product to you, process payment, and handle returns.
Your details will be deleted when we no longer need to process them to fulfill one or more of the above purposes, and when we no longer have legal grounds to retain them. The information may be processed and stored in an anonymized form for a longer period, with all personally sensitive information removed.
We do not share your details with third parties unless you have given consent. However, disclosure may occur if required by law or in the context of a legal or potential legal dispute.
Details such as name, address, and phone number may be shared with Interiør A/S's partners for delivery/shipping, service, repair, or similar purposes.
Access to Your Personal Information
As a customer, you always have the right to access the information we process about you, with certain legal exceptions.
As a registered customer with Interiør A/S, you always have the right to object to the registration. You also have the right to know what information is registered about you. These rights are granted to you under the Data Protection Act, and any inquiries related to this should be directed to: kundeservice@interiorshop.dk
Cookies
We use cookies to collect statistics and measure traffic. We use this information to improve the website. Upon your first visit, you will be asked to agree to which cookies we may collect. You can delete these cookies at any time from your browser history.
Browsing May Trigger a Service Email
Interiorshop.dk tracks your browsing behavior (e.g., viewed categories, brands, products) to improve the products and offers we show you. An example of this tracking is the products you’ve added to your cart but have not purchased. This may trigger a service email reminding you of the products you left in your cart. If you do not wish to receive emails about uncompleted orders, you can unsubscribe directly via the link at the bottom of the email.
You may also, if you have agreed to receive Webpush notifications, receive browser-based messages reminding you of products you left in your cart or targeted marketing messages. You can withdraw your consent at any time in your browser settings.
If you have any further questions, feel free to contact us at kundeservice@interiorshop.dk or by phone at +45 7589 3395.
The above terms and conditions may be changed by Interiør A/S without notice. Therefore, it is recommended to stay updated. Interiør A/S does not share customer data with third parties. However, Interiør A/S may, without notice, share email addresses with subsidiaries or affiliates within the Interiør A/S group for marketing purposes—only if the customer has agreed to receive newsletters or other marketing communications from interiorshop.dk or Interiør A/S.
Updated March 11, 2025.
